Join Date: Jan 2005
Location: Colorado Springs, CO
Liberty Toy and Rear Leaf Springs
I just took my truck in to Liberty Toyota yesterday for the regular oil change. After declining to pay $250 for the 30k service I noted my intermittent marker lamp, the loose wiper arm, and the "sagging" rear end to the service guy (I have twice already had them “fix” my squeaking rear springs). My rear leaf problem has not been real noticeable but I am familiar with the TSB and the truck is at 32k miles with the TSB expiring at 36k. The service advisor asked if the marker lamp was the problem, would it be OK to go ahead and replace the bulb and I accepted.
So one-and-a-half hours later, I went to get the report and cash out (should be free or nearly so since I had the pre-paid oil change). I received word that the lamp was replaced. Then in regard to the springs Gary said: "You have an after-market lift on the front and since the TSB requires replacement of the front shocks as well as the rear springs and shocks, we can not do the replacement." Now I am familiar with the fact that they can not use any after-market mod as an excuse for not fixing a problem (as long as it is unrelated to the warrantee service). I am also aware that the actual TSB states that a TRD truck does not require the replacement of any shocks since those trucks already came with Bilsteins. I did not want to take this up with Gary right there so I went to check out, expecting $5-$10 for the bulb and replacement. Well I got a little upset when the charge was $29.29! $9.60 for the bulb, $18.00 for labor, and $0.90 for haz waste/misc supplies for repair.
For me to do the work it would have been $3.97 at Advanced for the bulb, about 15 seconds to get the connector out, probably 10 seconds to replace the bulb, and 20 seconds to twist the connector back in (this is simply a twist connect to the back of the lens assembly with at wedge-base bulb), ending with a quick deposit to the trash can.
Additional information for the rear spring issue was noted on the receipt: "check the rear springs. seems they are sagging"--that was my prompt, their answer: "32563 front is lifted aftermarket rear is stock".
OK, how reasonable should it be for me to pre-authorize $30 for a bulb replacement? Does anyone know someone I can talk to down at Liberty so I don’t have to boil my blood over the rear spring issue? I am expecting to talk with the service manager and get it straitened out, but I thought I would look for some advice first.
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