Attention - Upcoming Password Changes - TTORA Forum
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post #1 of 4 (permalink) Old 06-24-2016, 10:34 AM Thread Starter
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Attention - Upcoming Password Changes

Hello Everyone,

Per the latest announcements we will be resetting everyone’s passwords. Shortly you should be receiving an email directing you how to change your password. It will look like this:

Quote:
Subject: Your new password for *site name*

Dear *username*,

Your password has been reset by an administrator. Your new details are as follows:

Username: *username*

Password: *Randomly generated temp password*

To change your password, please visit this page: *link to password reset edit page from USERCP*

If you suspect this email is a scam, you can confirm the legitimacy of this email by manually navigate to the forum URL yourself and use your new password to log in.

All the best,

Site Name


As you can see it will give you a randomly generated temporary password, as well as telling you where you need to go to updated it accordingly.

If you do not receive this email please go to the contact us page and select Other, and type in Security Password Update Issues

We’re sorry for the inconvenience.



The Community Support Team
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post #2 of 4 (permalink) Old 06-27-2016, 05:29 PM
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REMINDER!

For those having trouble updating their password, use the Contact Us link at the bottom of the page, select OTHER with "Security Password Update Issues" as the reason and fill in the form with your issue. An admin will be contacted to assist with your issue.

TTORA Forum - Contact Us

The biggest problem during a password update is old email addresses. If you no longer use the email address on file, you will not receive the new password notice. An admin must verify your user information before the email address can be updated.
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post #3 of 4 (permalink) Old 06-27-2016, 09:45 PM
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Quote:
Originally Posted by ShowStop View Post
REMINDER!
The biggest problem during a password update is old email addresses. If you no longer use the email address on file, you will not receive the new password notice. An admin must verify your user information before the email address can be updated.

Thanks again Tyler! This was my exact issue!
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post #4 of 4 (permalink) Old 06-29-2016, 12:40 PM Thread Starter
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Thank for the advice @ShowStop .

If anyone has any other questions/comments/concerns regarding this issue, please let us know.

Thank you for your patience and understanding,

Richard.
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