SilverSeven
12-20-2010, 09:35 PM
***NOTE: Brian contacted me via email and sent out replacement spindles, and offered to make up a new set of shafts and sell it all to me at cost. I have kept the spindles, but have decided to get shafts from ECGS that are necked down so that I can avoid running into the same seizing problem as last time. Brian is a good guy, and his axles are quality, but make sure you set aside ample time for the parts to arrive. ***
I have to call Brian out here a bit, I have been super cool with Diamond through all the delays. Pretty much the only reason my truck has not been done since June, is because of Diamond axle delays. Again though, I have rolled with it and been, probably overly chill about the whole thing. Well for those who don't know, my axle seized up and I sent him back the seized parts, shaft, spindle, hub assembly. He claims it was user error when assembling, and refuses to take any responsibility. Maybe he is right on this, I really can't say, but after spending $10,000 with the guy, and putting up with 1 year of delays, and to have the axle seize after 5 miles, I feel he should replace the spindle and shaft free of charge, especially since they make the shafts in house. But again, I didn't put up much of a fight, at this point I just want my truck on the road, or off as the case may be. However he now WILL NOT answer any calls, I have left probably 12 voice mails, a PM on pirate and an email. All friendly until the last one, I lost it, hes had my parts for almost a month now and the project is going no where, I lost it on the voice mail and pretty much told him how angry I am about this whole situation and not in a friendly tone. I received an email back after this stating that he had shipped the parts back and he was looking into getting me a spindle at cost. Ok, cool, but I need the stuff last week so I need to know what spindle I need so I can just order it, I emailed him asking this information and no response, also, still no response to any of my calls.
My first axle was ordered last June or so, and that was delayed more than quoted, but I did not get bent since my truck was not yet in the shop, and I just pretty much was cool with the situation. It ended up taking about 5 months to get that axle, 3 months longer than promised. When it came time to get my rear axle, I called Brian to give him a chance at my business. I liked Brian, and I liked what Diamond stood for, as a small company building quality parts, and I always prefer to give my $$ to the little guy as opposed to the big impersonal giant. I told him if he could promise me the axle would be at my door in 4 weeks I would order the axle today. Well, he promised, and I ordered.
The axle did not arrive for 4 months, for the duration of which my truck was sitting outside of a shop in North jersey. This was terribly frustrating, but i still did not lose my cool with Brian or diamond.
Because of all these delays, my relationship with the shop my truck was at went to shit, and my truck had to be moved to a new shop, ok truck moved. When the new shop was installing the rear axle, the caliper hit the rotor, i.e. the caliper mount was the wrong thickness, so I called brian and he sent out a spacer, GREAT! problem solved <-- this happend fairly quickly.
A few weeks later I got my truck back and drove it a few times, after which the rear axle seized. Shaft totally seized to spindle. That was around 10/07/2010, I got the truck in the shop on 10/15/2010 because i was out of town prior, once in the shop we took it apart and shipped the shaft/spindle/hub to Diamond on about the 20th of October. He cleaned the stuff and basically told me I have to buy all new shit but he would send me the parts back and i could try to make them work (though they are unworkable)
It is now December 20th and I still don't have my parts back, I dont have information on what to order from somewhere else, and the worst part, I haven't talked to brian in months because he wont answer his phone. I hate for it to come to this, but the situation has become so unbearably frustrating, that I no longer have any patience.
It is best to respond to your customers calls when they spend $10,000.00 with you. I hope you can get me my parts back soon and information on what to order so I can be on my way
I have to call Brian out here a bit, I have been super cool with Diamond through all the delays. Pretty much the only reason my truck has not been done since June, is because of Diamond axle delays. Again though, I have rolled with it and been, probably overly chill about the whole thing. Well for those who don't know, my axle seized up and I sent him back the seized parts, shaft, spindle, hub assembly. He claims it was user error when assembling, and refuses to take any responsibility. Maybe he is right on this, I really can't say, but after spending $10,000 with the guy, and putting up with 1 year of delays, and to have the axle seize after 5 miles, I feel he should replace the spindle and shaft free of charge, especially since they make the shafts in house. But again, I didn't put up much of a fight, at this point I just want my truck on the road, or off as the case may be. However he now WILL NOT answer any calls, I have left probably 12 voice mails, a PM on pirate and an email. All friendly until the last one, I lost it, hes had my parts for almost a month now and the project is going no where, I lost it on the voice mail and pretty much told him how angry I am about this whole situation and not in a friendly tone. I received an email back after this stating that he had shipped the parts back and he was looking into getting me a spindle at cost. Ok, cool, but I need the stuff last week so I need to know what spindle I need so I can just order it, I emailed him asking this information and no response, also, still no response to any of my calls.
My first axle was ordered last June or so, and that was delayed more than quoted, but I did not get bent since my truck was not yet in the shop, and I just pretty much was cool with the situation. It ended up taking about 5 months to get that axle, 3 months longer than promised. When it came time to get my rear axle, I called Brian to give him a chance at my business. I liked Brian, and I liked what Diamond stood for, as a small company building quality parts, and I always prefer to give my $$ to the little guy as opposed to the big impersonal giant. I told him if he could promise me the axle would be at my door in 4 weeks I would order the axle today. Well, he promised, and I ordered.
The axle did not arrive for 4 months, for the duration of which my truck was sitting outside of a shop in North jersey. This was terribly frustrating, but i still did not lose my cool with Brian or diamond.
Because of all these delays, my relationship with the shop my truck was at went to shit, and my truck had to be moved to a new shop, ok truck moved. When the new shop was installing the rear axle, the caliper hit the rotor, i.e. the caliper mount was the wrong thickness, so I called brian and he sent out a spacer, GREAT! problem solved <-- this happend fairly quickly.
A few weeks later I got my truck back and drove it a few times, after which the rear axle seized. Shaft totally seized to spindle. That was around 10/07/2010, I got the truck in the shop on 10/15/2010 because i was out of town prior, once in the shop we took it apart and shipped the shaft/spindle/hub to Diamond on about the 20th of October. He cleaned the stuff and basically told me I have to buy all new shit but he would send me the parts back and i could try to make them work (though they are unworkable)
It is now December 20th and I still don't have my parts back, I dont have information on what to order from somewhere else, and the worst part, I haven't talked to brian in months because he wont answer his phone. I hate for it to come to this, but the situation has become so unbearably frustrating, that I no longer have any patience.
It is best to respond to your customers calls when they spend $10,000.00 with you. I hope you can get me my parts back soon and information on what to order so I can be on my way