Karnage
11-03-2005, 10:09 AM
Man just got off the phone with PSC. I sent in my steering box almost 4 weeks ago, with a promised 3 day turn around. Then they were supposed to send it back with their pump and res.
So for an additional $95 they have shipped the box to me to get to me because I need it for the run tommorrow. Then I get over billed in error, which has already been deducted.
AJ is a great guy and so is Bent-up, but for my situation, when i requested a steering shaft it took several weeks to get a reply, then the shaft was ordered through borgeson, which the shipment was also delayed. But to get the shaft to me in time, near 2 months later, I had to pay additional shipping charges, even though it still didnt arrive when promised and after it was important to have.
This is only recently, and I have numerous other delays that caused various amounts of dilemma. Its not easy having such a vast project on your daily driver.
As with any project there are always delays, but in this competitive market, how come the vendors are not stepping up to cover their mistakes? I work in a customer service environment and we eat charges everday. I understand that some companies are not full-on corporations, but they should accept the responsibility to meet their customer's requests, even if it means waiving partial or all shipping charges. Maybe with enough mistakes there will be less mistakes simply because they cant afford it, i know i cant.
This post isn't to hammer the companies, but to merely express my dilemmas experienced, and maybe others have similarities that these companies can read about and hopefully act on.
Thank you Bent-up for the monster steering shaft-money is on its way, and hopefully my PSC steering box, steering pump and reservior will be waiting to be installed when I get home, otherwise it will just be another frequent disappointment.
Ok now im off.. :soapbox:
So for an additional $95 they have shipped the box to me to get to me because I need it for the run tommorrow. Then I get over billed in error, which has already been deducted.
AJ is a great guy and so is Bent-up, but for my situation, when i requested a steering shaft it took several weeks to get a reply, then the shaft was ordered through borgeson, which the shipment was also delayed. But to get the shaft to me in time, near 2 months later, I had to pay additional shipping charges, even though it still didnt arrive when promised and after it was important to have.
This is only recently, and I have numerous other delays that caused various amounts of dilemma. Its not easy having such a vast project on your daily driver.
As with any project there are always delays, but in this competitive market, how come the vendors are not stepping up to cover their mistakes? I work in a customer service environment and we eat charges everday. I understand that some companies are not full-on corporations, but they should accept the responsibility to meet their customer's requests, even if it means waiving partial or all shipping charges. Maybe with enough mistakes there will be less mistakes simply because they cant afford it, i know i cant.
This post isn't to hammer the companies, but to merely express my dilemmas experienced, and maybe others have similarities that these companies can read about and hopefully act on.
Thank you Bent-up for the monster steering shaft-money is on its way, and hopefully my PSC steering box, steering pump and reservior will be waiting to be installed when I get home, otherwise it will just be another frequent disappointment.
Ok now im off.. :soapbox: