PORC (Performance Off Road Center)-LONG, PLEASE READ
This is for ANYONE who is thinking about ordering parts from PORC (Performance Off Road Center).
Well…..I placed an order with PORC for a front ARB locker and Precision gear sets w/install kits on Dec 20th. When I placed the order, I was told that the parts were on hand and would be shipped out. Keep in mind I am an avid EBay-er and understand shipping during the holidays, so I gave them the benefit of the doubt. During the same time I UPS-ed a bunch of stuff and had no problem getting the stuff to the people.
After the Holidays, Jan 2nd, I was getting a little worried and decided to call and see where my order was. Throughout the day I talked to the entire staff, spent about countless minutes on hold, and finally in the end am told my locker is still being shipped and my gears are on back-order!!! No email, no phone call, no tracking numbers, nothing to tell me this! Don’t forget I was told they were “In Stock!”
After spending half the day on the phone with them and exhausting my options, I decided to bite the bullet and let them talk me into getting a “cheaper” gear set (not Precision) because they had them on hand AND I HAD TO HAVE THESE GEARS BY MONDAY. I was TOLD Alex was PERSONALLY going to ship them first thing Wednesday morning 3-day FedEx with a receive date of Friday.
Now knowing the gears were on their way, I went ahead and scheduled a Monday morning install appt with Baertrax. He was hesitant because I did not have parts in hand, but did it for me anyway because I GAVE HIM MY WORD they would be here by then.
I had to have them IN THE TRUCK by Monday night for proper break-in by Thursday. I am leaving Thursday for the Annual Toyota Trail Riders Jamboree in which Marlin Crawler and Jason DeMello are attending. I have been very excited for months knowing I was finally going to be LOCKED front and have my 4.88’s for this so I could compete in some of the events!!!
Thursday the 4th……I finally got the ARB locker with a UPS sticker on it. Weird because their website states they use FedEx. Either way, I was excited to finally get something.
Friday the 5th…..NO GEARS….I emailed them (they were closed by the time I got off work) wondering what is going on. No reply.
Saturday the 6th….I called PORC as soon as they opened and talked to Jason. He told me he had no idea where they are because Alex personally took care of this on Tuesday.
Alex was not there, so he told me he would call Alex on his cell to find out the shipping info and call me right back…..never heard from him again. Again they were closed when I got home so I emailed again. Still no reply!
I went one step further and called FedEx. I told them I did not have a tracking number, but she told me they can look up deliveries by their ship-to address. The lady told me there were NO SCHEDULED deliveries for my address!!!
Now, here it is Monday morning I still have nothing. No tracking numbers, no emails back, no nothing, so I called right when they opened (9 am EST). I spoke with the lady that answers phones there and she told me no one was there and wouldn’t be until 3pm. I called back again to ask her to call Alex on his cell and tell him to call me. She tells me he IS THERE NOW, and will call as SOON AS he gets done with another customer.
It is now (10:50 am EST) and I have been calling for the past hour+ to talk to someone and all I’m getting is the answering machine.
NO REPLY TO 3 EMAILS, NO RETURN PHONE CALLS, NO TRACKING NUMBER, And NO GEARS!!!!!!
My money is long spent I’m sure and I have no gears to show for and am left holding the bag.
I am SOOOOO frustrated, bummed out, angry, etc, etc…I can’t think strait. I don’t know what else to do.
I could have spent a little more money and got everything local, but I decided I would SUPPORT a TTORA Sponsor’s business and this is how I get treated.
Against the wishing of my club to POST on all the boards since Friday, I AGAIN gave them the benefit of doubt to make things right. Now I have no choice because they won’t take my phone calls or answer ANY of my emails!!!
I ask any of you…WHAT WOULD YOU DO IN MY POSITION????