Join Date: Apr 2006
Location: Colorado Springs, CO.
The overnight package did arrive today. I thought to myself something was going to go wrong when i saw the shipping label said 4lbs last night. A shock mount bar, two tie rod ends, and 24 wheel studs should weigh more than 4lbs, but i brushed it off. The package arrived today, and had 9 wheel studs in it, both tie rod ends, and no shock mount bar.
I called low range, and was less than pleasant to dan. He at first started to get very defensive saying things like, "well i didnt put the package together, its not my fault" and, " well if it were up to my boss, he would have made you wait 2 weeks for the post office to look into it". I expected a little kickback since i did just cuss the dude out, but still told him that he was fucking me over pretty bad, and its really not cool.
He then put me on hold, and went and talked to the kid who "filled" my order, and came back on the line with a completely different attitude. According to dan, they are out of stock on wheel studs, as well as the rear shock mount bar, but rather than tell anyone about it, the kid just shipped what they had and kept it to himself.
So they are once again overnighting the rear shock bar, and just giving me a refund for everything else they didnt ship. Holy shit this has been a terrible experience with these guys. Live and learn i guess, i will stick with Trail Gear and marlin from here on out for my parts.