Join Date: Apr 2006
Location: Colorado Springs, CO.
Bad transmission shop in colorado springs. avoid!
I recently got the dreaded strawberry milkshake in my runner, and found a shop that seemed to be a decent shop so i went with them. below is the short version of my story. i also have some video of the owner refusing to fix what they did wrong, if i can figure out how to post it.
I dropped my 1997 Toyota 4runner off at B&M transmission on 1/23/15. I was getting a transmission replaced due to a mechanical failure. I got my vehicle back on 1/29/15 and all seemed well. on my way home I stopped to fill up my gas tank, and noticed that my radiator hoses were both leaking. The shop was supposed to do a coolant flush, so I assumed they just left the clamps a little loose, and I fixed that myself when I got home. I then discovered that my coolant recovery tank was full of sludge, the sludge that they had allegedly flushed out of the system. I removed the tank, bought a new uncontaminated one, and re installed it myself.
on 1/31/15 I got stuck in a snow storm traveling back from Denver and discovered that my 4 wheel drive was not working. This made for a very bad drive in this snow storm as the vehicle was not the easiest to drive without 4wd. I called B&M transmission at 9am on 2/2/15 to let them know I had an issue and needed to bring the vehicle back in for service. I was told someone would call me back asap. no apologies from the lady on the phone, It seemed as if she couldn't care less that they had made a mistake on my vehicle.
At of 1pm that same day (2/2/15) I called back as I had yet to hear back from anyone at B&M transmission. I once again got the rude secretary, who finally took it upon herself to go get one of the owners to talk to me. I got to speak with with ben. With still not even so much as an apology for the inconvenience, ben told me to just bring it back and they will "take a look" to see if they did anything wrong.
I had to leave work early to get my vehicle back to B&M before 5pm, because it seemed like it was too much to ask of them to stay a little late to satisfy an upset customer. When I arrived to drop off the truck I got the absolute pleasure of dealing with Mike, one of the most, if not the most unprofessional "business owners" I have ever dealt with. Mike is simply rude, ignorant, arrogant and has no customer service skills whatsoever. Mike flat out refused at first to even so much as look at my vehicle, because he felt that I wouldn't "just shut up" and let him talk, and he felt I was irate.
Then comes the best part, Mike dialed 911 and had the police come because he said I was being "irate". The police arrived and nothing was done, as I was not in the wrong at all. I never swore, threatened or made any physical threats towards anyone to justify them calling the police on me.
this shop and its owners are a joke, steer clear at all costs!!
Last edited by drpdmazda; 02-04-2015 at 08:29 PM.