URD can suck my ass!! - TTORA Forum
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post #1 of 31 (permalink) Old 02-23-2008, 08:07 AM Thread Starter
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URD can suck my ass!!

so i tried to purshase a short throw shift kit, and six weeks later when i made the last phone call they told me that they would give me a $30 discount, but didn't even offer me over night shipping, and that it wouldn't be shipped till next week, they made me wait so long that i just didnt want it anymore. Major lack of communacation over there, and unbeliaevlbe shitty customer service, never oredering from them ever again, anyone else have problems like this??

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post #2 of 31 (permalink) Old 02-23-2008, 08:45 AM
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First of all your post is in the wrong folder.

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post #3 of 31 (permalink) Old 02-23-2008, 11:06 AM
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i got great service when i orderd my short throw
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post #4 of 31 (permalink) Old 02-23-2008, 11:10 AM
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Unfortunately, for you I guess, they don't offer any form of ass sucking service.

I got great service from them. Cancel your order maybe? Since you decided you don't want a short throw, order something else.

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post #5 of 31 (permalink) Old 02-23-2008, 11:16 AM
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First of all wrong folder.

I'd like to hear Gadget's side of this. I've only heard great things about URD's products and service.

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post #6 of 31 (permalink) Old 02-23-2008, 04:26 PM
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I have given a lot of money to URD, and always got GREAT service!

One time (out of the many times I've bought from them) they forgot to ship out a part to me, but I called them as soon as I realized that it should've come now. They admitted their mistake, refunded my shipping charges, and gave me a discount that I could use on a future order.

FINE WITH ME!!!

...AND - once I called Brian at home, on a Sunday when I was having a supercharger related problem with my truck, and he took time out of his day to help me troubleshoot over the phone. Not too many other vendors would do that.

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post #7 of 31 (permalink) Old 02-23-2008, 05:14 PM
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I've had varying luck with URD. Their products are always great, and sometimes the shipping is fast, but other times the shipping and service is very average. You just have to call and bug them sometimes.

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post #8 of 31 (permalink) Old 02-23-2008, 05:23 PM
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De ja vu. SSDD How many of these bitch threads are there going to be?

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post #9 of 31 (permalink) Old 02-23-2008, 10:08 PM
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Quote:
Originally Posted by marco99trd View Post
they made me wait so long that i just didnt want it anymore.
Too bad... some upgrades are worth whatever hassle it might take to obtain them...

This is one of those...

Still I don't see how all the sponsor bashers here... have such a difficult time following up on their orders with companies they order from...

I never seem to have all these problems with any vendors here... Usually a call to the right person at that business... solves issues quickly...

Maybe yer just an asshat over the phone...
and no one wants to deal with you ?

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so fuck off you little 18 yr old lying ass punk.
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post #10 of 31 (permalink) Old 02-23-2008, 10:59 PM
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I've never had a problem with them..I haven't ordered too often, though.
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post #11 of 31 (permalink) Old 02-23-2008, 11:04 PM
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If you have a beef... why bring it here? You sound like a b*tch.

Man up and deal with them directly.

Gadget has a good rep here, who are you???


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post #12 of 31 (permalink) Old 02-23-2008, 11:15 PM
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Quote:
Originally Posted by TacoDell View Post
Still I don't see how all the sponsor bashers here... have such a difficult time following up on their orders with companies they order from...

I never seem to have all these problems with any vendors here... Usually a call to the right person at that business... solves issues quickly...
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Gadget has a good rep here, who are you???
Good points.

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post #13 of 31 (permalink) Old 02-24-2008, 01:38 AM
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whaaa, whaaa, whaaa
One of the best sponsors we have.

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post #14 of 31 (permalink) Old 02-24-2008, 08:30 AM
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Originally Posted by TacoDell View Post
Maybe yer just an asshat over the phone...
and no one wants to deal with you ?
x2

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post #15 of 31 (permalink) Old 02-24-2008, 11:20 AM
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Quote:
Originally Posted by TacoDell View Post
Too bad... some upgrades are worth whatever hassle it might take to obtain them...

This is one of those...

Still I don't see how all the sponsor bashers here... have such a difficult time following up on their orders with companies they order from...

I never seem to have all these problems with any vendors here... Usually a call to the right person at that business... solves issues quickly...

Maybe yer just an asshat over the phone...
and no one wants to deal with you ?
x3 havent had problems with any sponsor on here, or any vendor period

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post #16 of 31 (permalink) Old 02-24-2008, 11:57 AM
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I had a problem with them once. I ordered an o2 sensor and waited 3 weeks for it before I called them. They told me it was out of stock (never contacted me to tell me this). I then waited another month and still didn't have it. Not sure exactly what the problem was but I cancled the order. This was very out of character for them, I've bought from them many times before and had great service. I'll still buy from URD, this one experience was very out of character compared to my past experiences. URD is a great company.
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post #17 of 31 (permalink) Old 02-24-2008, 12:55 PM
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i've ordered from urd before very great service even sent me extra stickers just because they wee late one day for delivery and helped me with the install of the products over the phone. thats good customer service from them
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post #18 of 31 (permalink) Old 02-24-2008, 03:53 PM
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Awesome and VERRRRY generous sponsor! I haven't had to order from them but they are a good group. I got free t-shirts, a free short short shifter kit and stickers at the Takeover in Farmington.. They're awesome in my book!

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post #19 of 31 (permalink) Old 02-24-2008, 07:23 PM Thread Starter
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I called many times and spoke to gadget got one story from him and then 2 other stories 2 other times from other people, not good customer service at all, also no comms. with thier customers.

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post #20 of 31 (permalink) Old 02-25-2008, 08:35 AM
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URD is a great rep, never had issues with them. Just be thankful that they are giving you $30 off. Geeze talk about inpatience, mabye he is out and is in the same boat as you, waiting for them to come in.

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post #21 of 31 (permalink) Old 02-25-2008, 09:02 AM
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No company is perfect, and it sounds like you have been spoiled by companies that understand the value of customer satisfaction. URD wasted $30 giving that back to you if it wasn't going to make you happy. I agree that if you had waited all that time and had the poor communications that you say that they should have offered free next day shipping, but keep in mind that these small companies like URD are created by people who are enthusiasts not business people. Their focus is on products. They are not like Wal mart who is more worried about you going to Target instead of spending your hard earned money there. I totally understand your frustration in waiting for a product that you badly want, but when you are in a situation like that, put yourself on the other side of the fence. Understand who and what you are dealing with. If you wanted next day shipping, you should have asked for it. If they are stand up guys and understand that they made a mistake, I am sure they would agree to it.
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post #22 of 31 (permalink) Old 02-25-2008, 09:24 AM
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If you talk anything like your spelling that could be part of the problem on the phone.

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post #23 of 31 (permalink) Old 02-25-2008, 10:46 AM
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I've had my share of issues with parts I have ordered online from many suppliers, including URD. As a consumer, I have come to understand that no company is perfect and if they so happen to make a mistake, it is how they handle it that matters most.

You mentioned they offered 30 dollars discount, how much more cooperative do you want them to be?
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post #24 of 31 (permalink) Old 02-25-2008, 11:03 AM
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I tried to order a short throw shifter from them last december. They apologized, said when they would have them in stock again, and told me to try again then. No hard feelings, really nice guys up there, and from what i hear, great products, can't wait to try that thing out. Patience is a virtue...

Tom
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post #25 of 31 (permalink) Old 02-25-2008, 12:56 PM
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Quote:
Originally Posted by marco99trd View Post
so i tried to purshase a short throw shift kit, and six weeks later when i made the last phone call they told me that they would give me a $30 discount, but didn't even offer me over night shipping, and that it wouldn't be shipped till next week, they made me wait so long that i just didnt want it anymore. Major lack of communacation over there, and unbeliaevlbe shitty customer service, never oredering from them ever again, anyone else have problems like this??

I know Gadget. I don't know you, thus I'm inclined to believe you are a whiney bitch. If you don't want it, cancel the order. If you waited 6 weeks, what is a few more days of shipping going to do?
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post #26 of 31 (permalink) Old 02-25-2008, 01:38 PM
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You mentioned they offered 30 dollars discount, how much more cooperative do you want them to be?
Sounds like he wanted the overnight shipping and the $30 off. Maybe a little greedy?

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post #27 of 31 (permalink) Old 02-25-2008, 06:51 PM
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I know Gadget. I don't know you, thus I'm inclined to believe you are a whiney bitch.
Sorry, but x2 on that one.

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post #28 of 31 (permalink) Old 02-25-2008, 10:48 PM
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not only did they get me what i wanted minus the gasket for an o2 sensor that they quickly sent me, they then offered me a discount, after talking to me extensively on the phone on more than one occasion helping me with what i didn't understand, telling me what i needed and wouldn't need, very helpful. and, this was all during/right after the fires this last year. hows that for good cust service? i think if you sent them an email that was well stated, explaining what you wanted and didn't try to get something out of it you would have gotten a better end result.
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post #29 of 31 (permalink) Old 02-26-2008, 03:13 PM
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Dealt with URD a little while back and am happy as can be. The short throw kit I ordered and installed is flawless.

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post #30 of 31 (permalink) Old 05-07-2008, 12:43 AM
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DO some reading and you will most likely learn enough from gadget to

get your panties out of a bunch.... the 30 bucks was for some tampons and

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