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Discussion Starter #1
Anyone here work or do business with 4wheelpartsonline cause they sent me the wrong lift and they are not being very helpful at all about gettting this problem fixed, I ordered my lift in december and they said they would send the postage in the mail for the lift to be sent back and then they would send the correct lift and here it is mid january and still no slip. i have called numerous times and they keep giving me the run around. I figure i spend almost 2 grand at a store and you would get alittle better service! So if anyone here works for 4wheelpartsonline or does business with them how about alittle more customer service! And where is my damn lift!!!!!!!
 

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01blkext said:
Anyone here work or do business with 4wheelpartsonline cause they sent me the wrong lift and they are not being very helpful at all about gettting this problem fixed, I ordered my lift in december and they said they would send the postage in the mail for the lift to be sent back and then they would send the correct lift and here it is mid january and still no slip. i have called numerous times and they keep giving me the run around. I figure i spend almost 2 grand at a store and you would get alittle better service! So if anyone here works for 4wheelpartsonline or does business with them how about alittle more customer service! And where is my damn lift!!!!!!!
Unfortunately you are not the only one. Tell them you don't want the lift and you want your card refunded. If they don't do it, take it up with the credit card company. If they can't be bothered to pay for the wrong lift to be returned, sell it.

There are much better places to spend your money. Central 4WD, Summit Racing and PORC are three that come to mind right away.

Later,
....Mike
 

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Discussion Starter #3
what really sucks is that they didnt even send me the complete lift with the wrong lift. Yeah I def. will never spend any more money there and to everyone else out there spend your money somewhere else if you wanna get what you ordered
 

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thats normal for them. Not sure if this is true but i heard that if they send you the wrong item you are legally entitled to it and they still owe you your original item that was ordered. not sure how true it is but if so you can sell the wrong parts off and end up getting a free. lift. Anyways, most people here have had a bad experiance with4wpw. ive been lucky so far but i think i ordered from them only once or twice.

Good luck!!
 

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Seriously, I would just contact the president, Greg Alder himself. He has been great to work with in the past and takes care of issues right away. Here's his email: [email protected]

Good luck.
 

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i've never heard a single good thing about that company, therefore never done business w/em.
 

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Mtnfrk79 said:
thats normal for them. Not sure if this is true but i heard that if they send you the wrong item you are legally entitled to it and they still owe you your original item that was ordered. not sure how true it is but if so you can sell the wrong parts off and end up getting a free. lift. Anyways, most people here have had a bad experiance with4wpw. ive been lucky so far but i think i ordered from them only once or twice.

Good luck!!
Well, I think you would have to give the company a reasonable chance to come get the stuff. If it sits around forever and they make no effort to pick it up, then yeah, sell it, trash it, whatever. I don't think anyone is obligated to store junk they didn't buy.

Later,
....Mike
 

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Discussion Starter #8
see if I hadnt already payed for it like 3 months ago it wouldnt be a big deal but for one they dont have a toll free number so everytime I called i had to pay long distance and on top of that they never call you back and then they give you the run around about what happened finally about 2 weeks ago I talked to some supervisor and he said that they would pay for the wrong one to be sent back and when they recieve the wrong one they will send me the correct one. I still havent recieved any sort of postage to send the wrong one back. I have to rebox the wrong one aswell because the origional box was only half there and half the bolts were missing. i dont know if that is the fault of UPS or who ever but in my opinion spending 2 grand and having to deal with this is just unacceptable.
 

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what pee's me off about them is they advertise a one price them slap on about a 33% "boxing or shipping and handling charge."
 

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Always use a credit card for online purchases. Most card companies will credit you and take over the problem of getting the money back. I've had a lawsuit against some shitty company in Cali for over 3 years and still playing games.
 
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