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Help!!! How screwed am I?

2630 Views 22 Replies 10 Participants Last post by  BMWTACO
Help!!! How screwed am I? UPDATE

Ok, I ordered a pair of Fabtech AAL from summit on Sunday. Today they got here and everything is fine only that in the box there is only one AAL with hardware for two. So I call up summit assuming its shipping in another box so I ask for a shipping # or when one might be avalible. Well turns out it shipped with two in the box, they called Fabtech and thats the only way they sell through summit. So summit is placing a claim with UPS saying one was lost on the way. Summit is now outa stock of them and it will be a week before anymore come in. Summit says call back in a week that the UPS thing should be done with and that since they should have them in stock that I should be able to get a shipping # for a new one. They didn't say anythin about paying for it or shipping so I am guessing it is free. Also the box looked fine, although after I hung up i did notice that where it had copper staples in it that the were holes next to the ends as it it could have had larger ones before and someone opened it and sealed it with smaller staples.

You guys think I will get the run around or that summit is going to handle it fine? This is only the second time I have ordered from them and the first time I have EVER had a problem with getting truck or car parts mailed.


So I got the box from NV today about a month after ordering them. They don't have a tracking #. Should I risk being charged for them by keeping them or pay to ship them back?
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I have been using Summit for over ten years now and have never once had a problem with them. They will make it right. Its not worth it to them to blow you off, they want you to come back and customer service is high on their list. This is obvious where you said that Summit is taking care of the problem with UPS, most places would say your on your own with the shipper.
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