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I just had a very pleasant experience ordering from Jim at OTRATTW. In my painkiller induced haze I ordered the wrong switches and they sat on my table for six weeks. When I went to install them I noticed my error and I called Jim prepared to pay for replacements. He said he hated charging for that kind of stuff and to just send them in. He changed the wiring and sent them back in a week added to my new order. They're all great switches and Jim was great to deal with, would definitely recommend.
 

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I ordered some switches a few months back, haven't put most of them in yet, but they seem pretty top notch so far. The packaging was really nice too, each switch/cover was individually wrapped in plastic and/or bubble wrap.
 
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