[PowayRider]

I bought a used Tacoma Prerunner and with it a 6yr/75,000 Extended Warranty from Toyota Financial.

Well now I am having problems with the truck, at 69,000 miles the transmission is toast and the Cat Converter needs to be replaced. Since the Cat is a warranty issue, I took it into the dealer. He contacted Toyota Financial to get approval of the repair. TFS came back and said the warranty hadn't been transferred. I am sure we did but I really don't have proof. We had some concerns earlier about a noise in the drive chain and checked out and gave the dealer the agreement info. That Dealer never questioned it but all he did was grease the universal. Well NOW we know what the noise really was!!

I have re-submitted the agreement transfer request with the $50 check. Now I have dealt with Toyota on two occasions and feel like Toyota is less than honorable holding up their obligations. More like looking for a way, any way, to dismiss a claim.

Has anyone found a process, contacts, etc - that really works in getting TFS to own up to legitimate claims?

One can say the transfer is reasonable but the warranty was paid for in full, it was for extended warranty on this truck and I have a transmission failure and a cat failure at 69,000 miles. I don't think that is reasonable.

Any ideas? Besides buy a Nissan.

Larry

 

[Pete]

[rant]

TFS, Toyota, and unfortunately my dealer all seem to greatly enjoy nailing me whenever possible.

I've had several issues that fell outside of the exact writing of the warranty and got absolutely no help at any level.

The most recent was my discovery that my "Toyota Certified Vehicle" has a replacement windshield. For a year since I've had my truck the drivers side foot well has occasionally been damp. I figured it was just me dragging snow and water into the truck with my shoes. But this winter I also had some wind noise along the windshield, and when the floor got real damp I pulled back the carpet to help it dry out I got stabbed by a small shard of glass. I had noticed in the past the the windshield had "Lamisafe" badging instead of Toyota, but I never really put it all together till then.

Since it's been over a year since I bought the truck, even though the issue was in some form there from day 1, I guess they are within their right to tell me to pound sand. And they basically have. But I feel they should at least HELP with the cost of getting a factory windshield properly installed in the truck. You put your name on something you sell, especially something you certify, you should back it up in good faith. It's good for customer relations if nothing else. At least that's my view.

So, all I can do at this point is speak with my wallet. I'm young, educated, and I'll be buying more then a few more vehicles in my lifetime. Bonus points for my local dealer for pissing off someone who works in a place where I encounter a lot of people who drive trucks. [/rant]

I would try and get in touch with someone higher up then your dealer, but not associated with TFS. I could be wrong, but wouldn't the dealer take care of the the paperwork involved in the transferred warranty at the time of purchase? And did you BUY the warranty or was it just transferred when you took possesion of the vehicle. Not that it really matters...

A trashed tranny and a dead cat probably results in a big bill; if you could even get them to go halfs on that it would help. A friend of mine got Volkswagen to help him out in a situation like that. It was a used vehicle bought from the dealer with no warranty and it had a very premature failure of the tranny. So it's possible.

Lastly, I certainly sympathise with your experience. Hopefully you'll have better luck then me getting some support from any level. I love my truck, but overall I haven't been thrilled with the Toyota experience.

One more thing, to anyone reading, the "Toyota Certified Vehicle" process is a joke. That's all now. Sorry for the ranting, but your post struck a nerve.

 

[PowayRider]

UPDATE: Toyota stepped up to the plate!!! A very good service manager worked on TFS and I am scheduled to drop off the truck next week. Everything is under warranty.

I must say I am surprised, I thought for sure I would be left holding the bag!! Nice to be able to report good news.

 

[rojodiablo]

UPDATE: Toyota stepped up to the plate!!! A very good service manager worked on TFS and I am scheduled to drop off the truck next week. Everything is under warranty.

I must say I am surprised, I thought for sure I would be left holding the bag!! Nice to be able to report good news.

Dealerships are like seagulls.... We are so happy when they lead us to fish, yet we curse them when they shit on our boats..... Oh well. Remember... Thank the manager, and throw him the cookie phone call to management. He earned it, if it all works out.

 

[Jamier2]

That's good to hear. I got the 7 year / 100,000 warranty transferred on my truck when I bought it since it was only $50, but I kind of wondered if they really ever honor those things. I'm hoping I never have to find out for myself.